Case Study
Airport Scorecard; Use of Tech in Passenger Facilitation & Security
Project Overview
A comprehensive technology roadmap is key. LAM LHA ran a scorecard exercise with a European airport to understand maturity in the use of new and emerging technologies for passenger facilitation and security – and to develop a roadmap accordingly.
Client Profile
Client
Anonymous
Business Type
Medium-sized Airport
Client Location
Europe
LAM LHA ADVISORY
- Configuration of proprietary scorecard to the airport’s operating environment
- Stakeholder interviews
- Onsite visit and review of processes
Key Outcomes
- Maturity analysis using key indicators
- Prioritization of areas of focus in seeking out and/or implementing new tech and approaches
Keeping pace with new and emerging technologies and assessing performance is a challenge for airport executives, who are heads-down on the operation. We have a broad view of the market, and were able to give our client a view on how they are doing as compared to their peers and in light of capabilities readily available in the market.
Guillaume Xavier Bender
Advisor
