Case Study
Enhancing Service Quality Through New Processes & Tech
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Project Overview
We supported a European airport to identify criticalpain points in terminal operations, benchmark solutions and approaches, and develop a roadmap for implementation.
Client Profile
Client
Anonymous
Business Type
Medium-Sized Airport
Client Location
Europe
LAM LHA ADVISORY
- Current state assessment/maturity model
- Problem set identification and prioritization
- Technology benchmarking and SWOT
- Signage and wayfinding assessment
- Innovation roadmap development
Key Outcomes
- Internal stakeholder agreement on near-term priorities
- Solidified plan for new tech trials in-airport aligned with problem sets
- Signage and wayfinding enhancements in-airport
- Executive-level approval for innovation focus areas for following year
Airports are heads-down running complex operations locally. We supported our client with information and recommendations to accelerate the analysis and decision-making necessary to deliver impactful change. Moreover, we helped them establish a framework to test and transition new innovations with local partners as they move forward.
Guillaume Xavier Bender
Advisor
