We supported a European passenger analytics company through the US Transportation Security Administration’s (TSA) Innovation Task Force (ITF) program, also identifying a funding opportunity through a broader Department of Homeland Security innovation program. The ITF demonstration informed TSA’s approach to future requirements, while at the same time providing our client with valuable insights into the operational realities of security checkpoints across US airports.
Automating processes to collect wait time information is a key part of efforts to enhance passenger flow optimization. Whereas this was seen as a ‘nice to have’ a few years ago, it’s becoming a key piece of airport planning with the return of passenger volumes